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I am unable to charge my phone. the charger does not stay…

Customer Question
I am unable to...

I am unable to charge my phone. the charger does not stay into the phone and I have no juice. I charged my phone with no problems this morning. What could be the problem? I have an Iphone 6

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Ios

Technician's Assistant: Have you installed any updates recently?

No I haven't

Technician's Assistant: What troubleshooting have you tried?

Not much I can do, the charger doesn't stay on the iphone

Submitted: 10 months ago.Category: Mac
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Customer reply replied 10 months ago
my iphone is off because I have very little juice
Answered in 8 minutes by:
7/14/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,106
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Is it the Apple Charger that came with your iPhone?

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Customer reply replied 10 months ago
no additional questions other than what I stated in the beginning I charged my phone during the day and now that I have almost no juice can't charge it, the charger does not stay in the phone
Customer reply replied 10 months ago
how could you remote assist if my phone is off and hardly have any juice?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

That is automated.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Can you clean out the port?

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Customer reply replied 10 months ago
you mean without me turning my iphone on? and what is the guarantee it will be fixed?
Customer reply replied 10 months ago
it's clean I used it today. maybe something is wrong with the port
Customer reply replied 10 months ago
can you send me a picture of a port. I never noticed some white lines on both sides
Customer reply replied 10 months ago
are you still there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I am still here.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Does the cable go all the way in the hole?

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Customer reply replied 10 months ago
ok so what do you suggest
Customer reply replied 10 months ago
no it does not
Customer reply replied 10 months ago
at first it looks like it would stay and immediately comes off
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Then there is something in the port. If you have q-tips cut the cotton end off and use the plastic end to remove the debris.

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Customer reply replied 10 months ago
that doesn't fit into the whole
Customer reply replied 10 months ago
I don't think you can help
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

It should it is what I have always used to clean out the charging port when I worked for Apple.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

The point is that you need to clean out the port. It is blocked. Once that is resolve you will be able to charge you iPhone.

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Customer reply replied 10 months ago
but the q tip does not fit.
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Did you cut the fuzzy end off?

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Customer reply replied 10 months ago
of course I did
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Do you have a paper clip?

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Customer reply replied 10 months ago
no, but found something else that fits. But still it doesn't stay
Customer reply replied 10 months ago
it's probably the port. ok I will disconnect. do I get a refund?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I am not a why you are so eager to get a refund, but whatever. You need to get the port clean. That is the answer. I have worked for Apple long enough to know. There is no other way for it t be. Have your refund!

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