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I am unable to charge my phone. the charger does not stay…

Customer Question
I am unable to...

I am unable to charge my phone. the charger does not stay into the phone and I have no juice. I charged my phone with no problems this morning. What could be the problem? I have an Iphone 6

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Ios

Technician's Assistant: Have you installed any updates recently?

No I haven't

Technician's Assistant: What troubleshooting have you tried?

Not much I can do, the charger doesn't stay on the iphone

Submitted: 1 year ago.Category: Mac
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Customer reply replied 1 year ago
my iphone is off because I have very little juice
Answered in 8 minutes by:
7/14/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Is it the Apple Charger that came with your iPhone?

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Customer reply replied 1 year ago
no additional questions other than what I stated in the beginning I charged my phone during the day and now that I have almost no juice can't charge it, the charger does not stay in the phone
Customer reply replied 1 year ago
how could you remote assist if my phone is off and hardly have any juice?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

That is automated.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Can you clean out the port?

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Customer reply replied 1 year ago
you mean without me turning my iphone on? and what is the guarantee it will be fixed?
Customer reply replied 1 year ago
it's clean I used it today. maybe something is wrong with the port
Customer reply replied 1 year ago
can you send me a picture of a port. I never noticed some white lines on both sides
Customer reply replied 1 year ago
are you still there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

I am still here.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Does the cable go all the way in the hole?

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Customer reply replied 1 year ago
ok so what do you suggest
Customer reply replied 1 year ago
no it does not
Customer reply replied 1 year ago
at first it looks like it would stay and immediately comes off
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Then there is something in the port. If you have q-tips cut the cotton end off and use the plastic end to remove the debris.

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Customer reply replied 1 year ago
that doesn't fit into the whole
Customer reply replied 1 year ago
I don't think you can help
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

It should it is what I have always used to clean out the charging port when I worked for Apple.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

The point is that you need to clean out the port. It is blocked. Once that is resolve you will be able to charge you iPhone.

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Customer reply replied 1 year ago
but the q tip does not fit.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Did you cut the fuzzy end off?

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Customer reply replied 1 year ago
of course I did
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Do you have a paper clip?

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Customer reply replied 1 year ago
no, but found something else that fits. But still it doesn't stay
Customer reply replied 1 year ago
it's probably the port. ok I will disconnect. do I get a refund?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

I am not a why you are so eager to get a refund, but whatever. You need to get the port clean. That is the answer. I have worked for Apple long enough to know. There is no other way for it t be. Have your refund!

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