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Robert
Robert, consultant
Category: Mac
Satisfied Customers: 9027
Experience:  many years in the computer consulting industry
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I had to buy a new phone, I had to buy a new Apple phone, in

Customer Question

Hello. I had to buy a new phone
JA: What kind of computer do you have?
Customer: I had to buy a new Apple phone
JA: Have you installed any updates recently?
Customer: in order to set it up, I need my Google password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I do not remember it. They sre sending it to my OLD contact:***@******.***. We cahnged to G mail and it is now ***@******.*** how do i get my reset code???
Submitted: 13 days ago.
Category: Mac
Expert:  Justin Johnson replied 13 days ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 13 days ago.

You would need access to your Comcast account to receive the code to change your password. Do you still have access to your Comcast account?

Customer: replied 12 days ago.
I do NOT have access to my Comcast account any more :-(
Expert:  Justin Johnson replied 12 days ago.

Ok. We need to have access to that account to resolve this. I would suggest reaching out to Comcast to find out if the can give you access to the account briefly to resolve this matter.

Customer: replied 11 days ago.
I have been able to enter Gmail.
They ask me to
Enter the Google password *****
[email protected] in settings
When I go to "settingsit sais
Re-Enter password
after that, I enter my password ***** Goggle writes back
Something went wrong
Expert:  Robert replied 11 days ago.

is this an iphone or an android.

If it is an iphone the password ***** you use for the gmail account wont work

even though it is using the gmail email address as its apple id it is not the same account

this is kind of confusing i know. It might work a lot better if you would call me directly and we can talk that way.

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