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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Some recent emails on my iPhone don't appear on my imac,

Customer Question

some recent emails on my iPhone don't appear on my imac
JA: What Operating System (OS) are you running on your iPhone?
Customer: whatever the most recent one is
JA: When did you purchase your iPhone? What troubleshooting have you tried?
Customer: 2016
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i haven't tried ay troubleshooting, as i don't know what to do
Submitted: 9 days ago.
Category: Mac
Expert:  Richard replied 9 days ago.

Hi there and welcome

Can you tell me the part of your email address after the @ symbol please?

Thank you

Customer: replied 9 days ago.
aol.com
Customer: replied 9 days ago.
i don't want to do the secure remote assistance, i would like help, but not connect to my computer
for $52
Expert:  Richard replied 9 days ago.

Thank you

If you click on my link below

http://mail.aol.com

And sign in. Can you see the missing emails there?

Please let me know

Customer: replied 9 days ago.
i think what has happened is that when i read my email on the phone it doesn't automatically put it in "old" mail like the iMac does, which I totally forgot about. I was looking for emails on some particular days & it does not show up on new mail, old mail, junk, or trash, deleted & put in the name of the sender, such as Uber & nothing comes up for the dates i need
Customer: replied 9 days ago.
I'm looking for Uber from June & nothing appears
Expert:  Richard replied 9 days ago.

When you read the emails on the phone it should not touch them, so you should still get them on the mac, unless the phone is set to remove them from the server.

To know if this is the case I wanted you to do the last instructions I gave you.

Did you do these steps? What were the results?

Customer: replied 9 days ago.
I went the the link & saw emails that are on both phones, except these missing emails from Uber
Expert:  Richard replied 9 days ago.

DO you see the misssing Uber emails on the phone itself?

Customer: replied 9 days ago.
i see the emails that i thought were new, but they have been read & sent to "old" mail on my computer
Expert:  Richard replied 9 days ago.

ok.. so what email are you now missing?

Customer: replied 9 days ago.
i just can't fine the emails
Customer: replied 9 days ago.
wait a min. why am i being charged so much money
Expert:  Richard replied 9 days ago.

This is not a free service as you saw when you created your question

Customer: replied 9 days ago.
i didn't agree to spend almost $25.00 i am terminating this call. I saw $5.00 charge & agreed to that. I understood it wasn't free. anyway, I never agreed to almost $25. Thanks for you help.
Expert:  Richard replied 9 days ago.

sure

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