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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9840
Experience:  Computer specialist.
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My iphone locked is aking 4 code to open i didnt change it,

Customer Question

my iphone locked is aking 4 code to open i didnt change it
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: says enter pass code i never changed it
JA: Have you installed any updates recently?
Customer: just weather app
JA: What troubleshooting have you tried?
Customer: none it just happened
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nope
Submitted: 3 months ago.
Category: Mac
Expert:  tyroneboman replied 3 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 20 seconds or until the Apple logo appears on the screen, then release both buttons. Wait for the iPhone to power back up and try your normal passcode again. Let me know what happens please.