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Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 294
Experience:  Data Systems Analyst for a School District
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I can not get information from my phone. It has a Activation

Customer Question

I can not get information from my phone. It has a Activation Lock on it and I can not remember my ID Or password.
JA: When did you last reset your username and password?
Customer: Today
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: Tried switching it off and turning it back on. I have also tried on itunes and it doesn't reconise the phone and want let me do anything.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no not that I can think off.
Submitted: 14 days ago.
Category: Mac
Expert:  Jon replied 14 days ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Customer: replied 14 days ago.
Expert:  Jon replied 14 days ago.

What you will need to do is go to and click the "forgot apple ID". Then type in the information needed on the screen to help recover your apple id. Then go back to and enter your Apple ID and continue and follow the onscreen instructions to recover your password.

Then once you have you apple id and password ***** can sign into your ipad

If I have helped in any way, please consider to rate my services as it helps others know I am here to help.

If for some reason you still need help please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Expert:  Jon replied 14 days ago.


Expert:  Jon replied 14 days ago.

Did you still need help? Were you able to try the instructions that I previously posted? Please let me know if I can further assist at your earliest convenience.

Thanks for your time.

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