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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38161
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My phone just died. I had sent a text and everything was

Customer Question

My phone just died. I had sent a text and everything was normal. I picked it up 2 minutes later and it was dead. I thought it might have shut itself off for some reason but I can't turn it on. It won't do anything.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: It is an iphone 6 so I would assume iOS
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: tried to turn it on but nothing. Hooked to the charger and nothing.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no.. help please
Submitted: 3 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 3 months ago.


I'm sorry about the issue. On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- Does that do anything? Is there any power / light?

- Is there anything on the phone's screen now?

Please reply at the box below to continue. Thank you.

Expert:  Viet - Mac Tech replied 3 months ago.

Does it do anything when you keep holding both the Home and Power buttons on your iPhone for a long time?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 3 months ago.
I did not get a good response from you and I want a full refund.
Customer: replied 3 months ago.
It said that if I wasn't satisfied, I would be refunded
Customer: replied 3 months ago.
This sounds like a scam. I will contact my credit card company and dispute any changes