Ugh! Almost too crazy to describe. Ok - the most important thing to me are my pictures and videos of my baby and other kids. I bought a new iPhone
with Verizon to take to disney but before I activated the new phone I wanted to do two things - make sure the pictures were backed up and download them on my computer. Well, I got confused and instead of just checking to see that my phone had backed up recently, I turned on photo library. So it started downloading and uploading thousands of things. I have been to disney and back now with my old phone. I was so mixed up about what was going on. It seems like it must start all over every time I leave a wifi connection. Today, a computer expert told me just to let it sit there and finish, but it was doing so much - like 15,000 or more. Well I only have 8,000 pictures and several hundred videos. Then it hit me. Somehow my daughter and I have the same iTunes account because all her music appears on my phone. I don't download it, but I can see it. And I can see all her search activity on her Mac Air - if I wanted to.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: i certainly don't want her pictures. I should have just kept the regular backup of my iPhone. I just got confused and don't know if I can go back or what is bedt
JA: How long has this been going on? What troubleshooting have you tried?
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I just want to make sure I have everything off my phone safe.