How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 413
Experience:  Training and Development at Scientifically Speaking
81238384
Type Your Mac Question Here...
Justin Johnson is online now
A new question is answered every 9 seconds

I cannot download any music onto my hx250. The hx250 doesn't

Customer Question

i cannot download any music onto my hx250. The hx250 doesn't even show up on my computer. I have it plugged into my computer and I see nothing in regards ***** ***** hx250. Help please.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Mac OS Sierra 10.12.5
JA: Have you installed any updates recently?
Customer: This 10.12.5 is the latest.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Anyone there?
Submitted: 3 months ago.
Category: Mac
Expert:  Justin Johnson replied 3 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 3 months ago.

Alpatronix?

Expert:  Justin Johnson replied 3 months ago.

Have you hit the power button once you plugged it in?

Customer: replied 3 months ago.
No
Expert:  Justin Johnson replied 3 months ago.

Hit the power button on the headphones once you plug them in to your computer. Then you will see the drive.

Expert:  Justin Johnson replied 3 months ago.

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.