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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I think I have too many photos on my iPhone 6s. When I go to

Customer Question

Hi Pearl, I think I have too many photos on my iPhone 6s. When I go to "photos", I get "preparing" that goes nowhere. And when I take a photo using "camera" the phone clicks but doesn't register the photo. Would deleting all photos from my iPhone solve the problem? It's OK to delete all the photos from the phone but not from my Mac.
JA: How old is the phone?
Customer: Within the last year--it's a 6s.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Troubleshooting? I'm not a techy. Give me some clues, and I'll try.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Nope.
Submitted: 1 month ago.
Category: Mac
Expert:  Bob James replied 1 month ago.

Hi,

Thank you for using JustAnswer.com. My name is ***** ***** I will do my best to help.

Please Note: You may be offered a "Premium Service / Remote Assist", it is automatic once we respond. Please feel free to disregard it, we can revisit that option if it becomes necessary.

For the photos issue.
Here are a couple things to try:

- Close all other apps, then try photos again.

- Turn the iPhone completely off, then on again and try photos.

You also asked, "Would deleting all photos from my iPhone solve the problem?". I would caution that doing this, of course, means you no longer have access to those photos - but if you've saved them to your Mac, or backed them up to iCloud (or any other backup process), then it is certainly a good troubleshooting step.

Please let me know if any of these ideas to help, or if I could help further.

Thanks,
Bob

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