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I'm sorry about the issue. Was the passcode forgotten? Please try the following fix:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmk
- Do you also have a Windows or mac computer?
Please reply at the box below to continue. Thank you,
- If it does not work, please try the first solution above.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
Do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,