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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Having problems restoring from old iMac to new with Time

Customer Question

having problems restoring from old iMac to new with Time Machine
JA: What Operating System (OS) are you running on your iMac?
Customer: The new one is Sierra. Just purchased
JA: When did you purchase your iMac? What troubleshooting have you tried?
Customer: Today
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Wireless Time Capsule restore problem
Submitted: 1 month ago.
Category: Mac
Expert:  Jon replied 1 month ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 1 month ago.

What happens when you try and restore from time machine? Does it give you a message or some type of error message?

Expert:  Jon replied 1 month ago.

If you go into system preferences and choose time machine, you can look in there for a red circle with the letter "i" in the middle and if you click it, it will tell you some detail on what the issue might be. Let me know.

Customer: replied 1 month ago.
I was able to log in to it when starting up the new machine and choosing restore from backup but got a failure message partway through, now get keychain error -25307 occurred while creating a System Keychain entry for the username “Chris McNeil” and URL “afp:[email protected]_afpovertcp._tcp.local./Data”
Customer: replied 1 month ago.
I get that when trying to reconnect to Time Machine disc
Customer: replied 1 month ago.
It's the same password ***** worked initially to connect
Expert:  Jon replied 1 month ago.

OK there has been several different Time machine issues with Sierra but have you actually made sure your Sierra is upgraded all the way to 10.12.5

Customer: replied 1 month ago.
It is 10.12.4
Expert:  Jon replied 1 month ago.

OK well, you can try and go to 10.12.5 because the usual fix has a lot of steps.Here is what usually fixes this issue. One sec ...typing

Expert:  Jon replied 1 month ago.

If you are able to get into terminal on the mac that your trying to do the restore on with time machine then do the following:

  • open terminal - search for this or go to applications> Utilities ▹ Terminal
  • Type in the following command:
  • chflags norestricted /V*/*/L*/Keyc*/*

  • Wait for a new line ending in a hash sign (#) to appear in terminal.

  • Quit Terminal to be returned to the main screen.

  • Then restart your mac  Restart

  • Then open terminal again after the restart and type in the following:

  • sudo xattr -c /L*/Keyc*/*

  • Wait for a new line ending in a hash sign (#) to appear in terminal.

  • Quit Terminal to be returned to the main screen.

  • Restart one more time and then try time machine again.

Customer: replied 1 month ago.
When I typed in
chflags norestricted /V*/*/L*/Keyc*/*
I did not get a new line ending in a hash tag.
I'm a novice on anything Mac, usually use Windows, so maybe I'm missing something about how to use the terminal?

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