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Having problems restoring from old iMac to new with Time

Customer Question
Machine JA: What Operating System (OS)...
having problems restoring from old iMac to new with Time Machine
JA: What Operating System (OS) are you running on your iMac?
Customer: The new one is Sierra. Just purchased
JA: When did you purchase your iMac? What troubleshooting have you tried?
Customer: Today
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Wireless Time Capsule restore problem
Submitted: 5 months ago.Category: Mac
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Answered in 6 minutes by:
6/16/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 5 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 435
Experience: Data Systems Analyst for a School District
Verified

Hi my name is***** me take a look at your original question so I don’t miss any details.

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Mac Support Specialist: Jon, Mac Enthusiast replied 5 months ago

What happens when you try and restore from time machine? Does it give you a message or some type of error message?

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Mac Support Specialist: Jon, Mac Enthusiast replied 5 months ago

If you go into system preferences and choose time machine, you can look in there for a red circle with the letter "i" in the middle and if you click it, it will tell you some detail on what the issue might be. Let me know.

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Customer reply replied 5 months ago
I was able to log in to it when starting up the new machine and choosing restore from backup but got a failure message partway through, now get keychain error -25307 occurred while creating a System Keychain entry for the username “Chris McNeil” and URL “afp://Chris%[email protected]_afpovertcp._tcp.local./Data”
Customer reply replied 5 months ago
I get that when trying to reconnect to Time Machine disc
Customer reply replied 5 months ago
It's the same password ***** worked initially to connect
Mac Support Specialist: Jon, Mac Enthusiast replied 5 months ago

OK there has been several different Time machine issues with Sierra but have you actually made sure your Sierra is upgraded all the way to 10.12.5

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Customer reply replied 5 months ago
It is 10.12.4
Mac Support Specialist: Jon, Mac Enthusiast replied 5 months ago

OK well, you can try and go to 10.12.5 because the usual fix has a lot of steps.Here is what usually fixes this issue. One sec ...typing

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Mac Support Specialist: Jon, Mac Enthusiast replied 5 months ago

If you are able to get into terminal on the mac that your trying to do the restore on with time machine then do the following:

  • open terminal - search for this or go to applications> Utilities ▹ Terminal
  • Type in the following command:
  • chflags norestricted /V*/*/L*/Keyc*/*

  • Wait for a new line ending in a hash sign (#) to appear in terminal.

  • Quit Terminal to be returned to the main screen.

  • Then restart your mac  Restart

  • Then open terminal again after the restart and type in the following:

  • sudo xattr -c /L*/Keyc*/*

  • Wait for a new line ending in a hash sign (#) to appear in terminal.

  • Quit Terminal to be returned to the main screen.

  • Restart one more time and then try time machine again.

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Customer reply replied 5 months ago
When I typed in
chflags norestricted /V*/*/L*/Keyc*/*
I did not get a new line ending in a hash tag.
I'm a novice on anything Mac, usually use Windows, so maybe I'm missing something about how to use the terminal?
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Mike
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