How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I haven't used my iPad for a time and it won't accept the

Customer Question

Hi Mike, this is Pat. I haven't used my iPad for a long time and it won't accept the pass code that I remember. Can you help me find or change pass word?
JA: When did you last reset your username and password?
Customer: I don't know
JA: Have you installed any updates recently?
Customer: No, i mostly use it for reading when i travel
JA: What troubleshooting have you tried?
Customer: I went to Apple store site and opened my account, but my iPad did not show up--only my MacBook Air and my iPhone- Looks like this is not registered tho I purchased it at a n apple store
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think that is all - pass word problem
Submitted: 4 months ago.
Category: Mac
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Is it asking for a 4/6 digit pin or the Apple password?