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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Used my passcode to get on my phone & now it says I need an

Customer Question

used my passcode to get on my phone & now it says I need an activation password, my apple id is***@******.*** but I can"t remember my password, the password ***** have written down will not work
JA: When did you last reset your Apple ID or password?
Customer: 5/26/2017
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: I just tried different passwords that I had written down previously
JA: Anything else you want the Mac expert to know before I connect you?
Customer: none
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

We can try to reset this online together

Can you tell me the trusted phone number you used on the account, ending in 07 please

Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

ok, you received a text message on that cell with a code, tell me the code please

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