How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Bluetooth Setup Assistant has a spinning wheel bottom right.

Customer Question

Bluetooth Setup Assistant has a spinning wheel bottom right. Can't log into my computer and option command esc does not bring up force quit.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: iMac and it's the latest IOS (?)
JA: What Operating System (OS) are you running on your iMac?
Customer: whatever is the latest. Can't see anything as "Bluetooth Keyboard Setup" won't let me enter my log in
JA: When did you purchase your iMac? What troubleshooting have you tried?
Customer: About 1.5 years ago. Tried all 6 force quit methods
JA: Anything else you want the Mac expert to know before I connect you?
Customer: that's it
Submitted: 4 months ago.
Category: Mac
Expert:  Kris R replied 4 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 4 months ago.

Does it give you an error return code?

Do you need or have a back-up of the data that is on it?

Customer: replied 4 months ago.
No return code. Yes back up in icloud.
Customer: replied 4 months ago.
Still there?
Expert:  Kris R replied 4 months ago.

Yes - I'm here.

Can you give me the serial number of it please?

Customer: replied 4 months ago.
Cancel my request and cancel any services
Expert:  Kris R replied 4 months ago.

You have already been billed. Please contact***@******.***.