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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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The home screen goes on. It goes to the chosen app..then

Customer Question

The home screen goes on. It goes to the chosen app..then iPad shuts off
JA: What Operating System (OS) are you running on your iPad?
Customer: Microsoft
JA: When did you purchase your iPad? What troubleshooting have you tried?
Customer: Changing password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Purchased in December
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Then let it restart and tell me how it now functions please.

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