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Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 309
Experience:  Data Systems Analyst for a School District
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My iPhoto on my mac will not open, it just spins, and it

Customer Question

my iPhoto on my mac will not open, it just spins, and it will not close unless i force it and restart. When it restarts, iPhoto is still trying to open. How do i fix this?
JA: How much experience do you have with this particular machine?
Customer: I have had it for a few years
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: powering down and powering up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i tried to re-download iPhoto and it said that apple has discontinued iphoto
Submitted: 2 months ago.
Category: Mac
Expert:  Jon replied 2 months ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 2 months ago.

What version of Mac OS do you have? You can find this out by clicking on the Apple and then clicking "about this mac". It should say something like 10.6, 10.10, 10.11, 10.12, etc.

Customer: replied 2 months ago.
10.9.5
Expert:  Jon replied 2 months ago.

OK in that case here is what you should do to try and fix iphoto.

To rebuild the iPhoto library:

  1. Hold down the Command and Option keys on the keyboard.
  2. Click the iPhoto icon
  3. Keep the keys held down until you are prompted to rebuild the library.
  4. A dialog will appear with rebuild options. Select the options you want to use.
  5. Click Rebuild to begin the rebuild process. This may take a few minutes to complete.

Once that happens then you can choose to "rebuild the photo library database"

Customer: replied 2 months ago.
i don't want to connect remotely
Expert:  Jon replied 2 months ago.

Please ignore any offers for remote assist as those are automated and not sent by me personally.

Customer: replied 2 months ago.
Ok
Expert:  Jon replied 2 months ago.

what i mean by choose to "rebuild the photo library database" is that a bunch of check box options will come up see pic attached to this message. When you see this window choose "rebuild the photo library database".

If I have helped in any way, please consider to rate my services as it helps others know I am here to help.

If for some reason you still need help please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Customer: replied 2 months ago.
I can't get it to close, it's
Still just
Spinning, like it's trying to start. When I shut down and restart it is still there
Expert:  Jon replied 2 months ago.

If that is the case then, make sure you hold down the power button for about 30 sec and the entire computer should shutdown. Wait until it shuts down all the way and then let me know when your ready to continue.

Expert:  Jon replied 2 months ago.

If we can make sure its turned off all the way then we have options. Just let me know when its off.

Customer: replied 2 months ago.
It's off
Expert:  Jon replied 2 months ago.

OK, so now what I want you to do is the following:

  1. turn on your mac
  2. right away, hold down the command and R key on the keyboard
  3. You should get to the recovery main menu if done correctly

Let me know when you are at the recovery main screen and we can continue.

Customer: replied 2 months ago.
Ok have it
Customer: replied 2 months ago.
What do I do next
Expert:  Jon replied 2 months ago.

OK....

Expert:  Jon replied 2 months ago.

So now choose "reinstall OS" don't worry you will not loose any data.

Customer: replied 2 months ago.
It says it's downloading additional components. But it has been sitting there with no progress
Customer: replied 2 months ago.
The progress bar is completely empty
Expert:  Jon replied 2 months ago.

Sometimes it takes a long time. Yu should not have to worry.

Expert:  Jon replied 2 months ago.

Sorry *you (typo)

Expert:  Jon replied 2 months ago.

I will be here so just let me know when it is done or if something happens, Ill be here.

Customer: replied 2 months ago.
Ok, if it's going to take a
long time, can I let it finish and continue in the am? Can I get back with you or can anyone finish helping me? Still no progress.....
Expert:  Jon replied 2 months ago.

Sure can...no worries just reply back here when you can.

Expert:  Jon replied 2 months ago.

It will be me still as this ticket will stay open.

Customer: replied 2 months ago.
Wait---it is now a gray screen with the circle spinning in the middle
Customer: replied 2 months ago.
It's restarting?
Expert:  Jon replied 2 months ago.

Yes, you are ok...Just let it do its thing. If you have any worries just respond back here.

Customer: replied 2 months ago.
Ok it says 51 minutes remaining, so I will get back to you on the am
Thank you
Expert:  Jon replied 2 months ago.

If for some reason it did not work, you may have to try the exact thing you did over again. Meaning go into recovery mode by holding control and R again and choosing reinstall os. Then if that does not work there is a similar trick to try but just let me know what happens and we will try it at that time if needed.

Expert:  Jon replied 2 months ago.

There we go that sounds better :) Yes, see you in AM.

Customer: replied 2 months ago.
Ok ����
Expert:  Jon replied 2 months ago.

If it works, please don't forget to rate my services as it lets others know I am here to help. But if it does not work remember, don't worry and let me know so we can go to "plan b" :)

Customer: replied 2 months ago.
Gotcha
Expert:  Jon replied 2 months ago.

Thank you. See you soon.

Customer: replied 2 months ago.
I'm back! I tried the above twice and it did not work
What should I try next?
Customer: replied 2 months ago.
Are you there?
Expert:  Jon replied 2 months ago.

So did it finish reinstalling the Mac OS?

Expert:  Jon replied 2 months ago.

Then after installing the OS thats when you tried iphoto again and the same thing? Just the spinning wheel forever?

Customer: replied 2 months ago.
Yep
Customer: replied 2 months ago.
I did the procedure a bunch of times throughout the day
Expert:  Jon replied 2 months ago.

OK, That is ok. Your only other choice then is to update your mac to the most recent OS which is 10.12 through the App Store which is free. This would then upgrade your iphoto to "photos". Then from there to see if it will open.

Expert:  Jon replied 2 months ago.

WHich I can help you do but would want to check something on your mac first before we started.

Expert:  Jon replied 2 months ago.

Actually wait......

Expert:  Jon replied 2 months ago.

Before upgrading there are actually a couple other easier things to try beforehand

Expert:  Jon replied 2 months ago.

it is a little complicated on the tech side of things but here is what you need to do. Remember I can always remote in to your mac and do this for you if needed just let me know.

1 - make a temporary copy of your "Library" folder

then do the following

2 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your

User/Homefolder/Library/ Preferences folder.

3 - delete iPhoto's cache file, Cache.db, that is located in your

User/Home()/Library/Caches/com.apple.iPhoto folder.

4- - launch iPhoto and try again

---------------------------------------------

Customer: replied 2 months ago.
Ok I'll try it and it I can't get it fixed we can do it remotely
Expert:  Jon replied 2 months ago.

OK there is also the com.apple.iPhoto.plist which should be in the location User/Homefolder/Library/ Preferences. Except you don't want to delete it but instead just move it to the desktop. The file could also be called com.apple.iPhoto.plist.lockfile.

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