How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cris Your Own Question
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6372
Experience:  4 years Mac Specialist, Apple Certified.
10156100
Type Your Mac Question Here...
Cris is online now
A new question is answered every 9 seconds

My ipad is disabled from trying different passwords. Forgot

This answer was rated:

my ipad is disabled from trying different passwords. Forgot it. Am not great with computors. Older. What do I do?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: logitech ipad2 keyboard & case
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: just trying different passwords that I have used. It now says disabled.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not know anything else to tell

Hi there, I am Cris and will be glad to assist you. Sorry to hear about your issue.

What you can do is a Factory Reset of the iPad through recovery mode. You would need to use a PC with iTunes installed, would you like to proceed I can provide step by step instructions?

Customer: replied 3 months ago.
I am so confused now ......why I need a lawyer......I don't know what to do. Cancel everything. I'll just go to the apple store.

Must have been confusion from the site. However you have reached the right category I am experienced Mac tech that can assist you with your issue.

Remote session isn't very necessary for this issue. I am not able to remote into an iPad or a PC or Mac.

Customer: replied 3 months ago.
When

I will provide you instructions on how to do the reset. Give me a moment to list it.

Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6372
Experience: 4 years Mac Specialist, Apple Certified.
Cris and other Mac Specialists are ready to help you

Hi! I am Justin. I have accepted your request for Remote Assistance.

Do you have a computer you can plug your iPad into?

Customer: replied 3 months ago.
Ours is a Chromebook, how does it connects

Do you have any other computer. Windows or Mac?

Customer: replied 3 months ago.
No

Do you have a friend with a Mac or a PC. We will need to plug it into to a Windows or a Mac to continue. The Chromebook is not really a "computer".

Customer: replied 3 months ago.
We will have to get back to you.

Ok