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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 19466
Experience:  5 years as Network Admin, 10+ years of IT support
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I have forgotten my password, I have no idea, I don't think

Customer Question

I have forgotten my password
JA: When did you last reset your username and password?
Customer: I have no idea
JA: Have you installed any updates recently?
Customer: I don't think so
JA: What troubleshooting have you tried?
Customer: Just all the passwords that I thought it might have been
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so, thanks
Submitted: 3 months ago.
Category: Mac
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Which account or website are you trying to reset your password *****?

Customer: replied 3 months ago.
on my mobile phone
Expert:  Josh replied 3 months ago.

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your Apple ID information and follow the prompts to reset your password

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 3 months ago.
I still have not been able to find my password ***** re-set it. Do you have any other suggestions?
Expert:  Josh replied 3 months ago.

Did you see my steps on May 18th at 9:57am to reset your password?

Here they are again:

Click here: https://iforgot.apple.com/password/verify/appleid Enter your Apple ID information and follow the prompts to reset your password If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.