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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 239
Experience:  Training and Development at Scientifically Speaking
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Today, my Mail app won't launch on my desktop? I'll tell you

Customer Question

Today, my Mail app won't launch on my desktop?
JA: What's the model and Operating System (OS) of your device?
Customer: I'll tell you in a second. It's running really slow, too.
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: iMac (27-inch, Mid 2010) running OSX El Capitan 10.11.16
JA: Anything else you want the Mac expert to know before I connect you?
Customer: It's old in Mac years
Submitted: 2 months ago.
Category: Mac
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you´ve already rebooted your Mac and if the issue persists after doing that?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
Expert:  Lorenz Vauck replied 2 months ago.

So you have rebooted, but if clicking on the Mail app, still nothing happens at all?

Customer: replied 2 months ago.
Correct. I have requested remote assistance.
Customer: replied 2 months ago.
I've been taking very good care of this computer; regularly running Intego Virus Barrier, Disk Utility and doing a Time Machine backing up once a week.
Customer: replied 2 months ago.
you are unable to fix this remotely?
Customer: replied 2 months ago.
Customer: replied 2 months ago.
It's cool if you can't fix it, but I don't want to be charged for a one sided chat. I hope you understand
Expert:  Lorenz Vauck replied 2 months ago.

Please stay tuned a bit longer, I am currently not available for a remote session, but another expert will surely be with you shortly and perform the assistance for you. Just be patient a little longer, please:)

Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question.

I am able to resolve this remotely. Please select Secure Remote assistance.