i haqve a new iphone7. am trying to back up all my files from a older Iphone 5
. Stopped using this particular phone three years ago. My last phone a galaxy 3 is DEAD. Can't turn it on so am forced to use the old Iphone
in order to get some of my old information. Have down loaded old phone to Itunes and when I connect the new iphone to start the down load it keeps asking for my apple id. Have changed id twice now and yet everytime I try to get on It keeps telling me incorrect pw. Sorry for the delay. Got a important phone call while typing
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my computer at home
JA: What troubleshooting have you tried?
Customer: i just keep typing the pw that i most recently changed to and get the same message. finally dxecided to stop changing pw and contacted you
JA: Anything else you want the email expert to know before I connect you?
Customer: only that i ultimately want to download the data that I put on itunes from my old iphone into the neww one