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HOW I CAN ACTIVATE A USED IPAD I BOUGHT IN A SECOND HANDS,

Customer Question
HOW I CAN ACTIVATE...
HOW I CAN ACTIVATE A USED IPAD I BOUGHT IN A SECOND HANDS
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: CAN I CALL THE TECHNICIAN PLEASE
JA: Have you installed any updates recently?
Customer: NO I CANT
JA: What troubleshooting have you tried?
Customer: ASKED ME FOR APPLE ID AND PASS WORD
JA: Anything else you want the Mac expert to know before I connect you?
Customer: ONLY THIS
Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
5/16/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 39,411
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

What is the exact message you get on the iPad and from exactly where did you purchase it from?

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Customer reply replied 6 months ago
I PURCHASE IT IN THE SECOND HAND WHEN I TURN IT ON I SEE A MESSAGE TO PUT MY APPLE ID AND MY PASS WORD AND I DONT HAVE
Customer reply replied 6 months ago
NO
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, please do not shoot the messenger, but the only way to bypass this is to get the details from the person that sold it to you

If they will not give you this is will likely mean it has been stolen.

Apple has implemented this to stop the market of stolen devices, and if you have a seller not willing to give this information, this is what it will mean.

there is no way at all to bypass this, apart from entering in the correct infomation.

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Customer reply replied 6 months ago
I DONT UNDERSTAND YOU YOU DONT SAY ME NOTHING
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

please do not shoot the messenger, but the only way to bypass this is to get the details from the person that sold it to you

If they will not give you this is will likely mean it has been stolen.

Apple has implemented this to stop the market of stolen devices, and if you have a seller not willing to give this information, this is what it will mean.

there is no way at all to bypass this, apart from entering in the correct information.

I would report it to the police if the seller does not give the information as right now the owner will be able to track your location via his / her device.

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Customer reply replied 6 months ago
JUST GIVE IT BACK TO THE SALLER WHAT DO YOU THINK
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

yes, and demand your money back else you report it as stolen to the police, unless of course they can give you the Apple ID and Password ***** unlock it

But in my experience when you have this situation, it is nearly always stolen.

If you would like any additional information or assistance, please do not hesitate to let me know.

and if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 6 months ago
IM NOT SATISFIED
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, ill opt out for someone else then

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Customer reply replied 6 months ago
I'm not satisfied and I don't want to take the money in my account
Customer reply replied 6 months ago
No I don't want other technician as well
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Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 39,411
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