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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 310
Experience:  Training and Development at Scientifically Speaking
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I have an ipod and i have my apple id but cannot remember my

Customer Question

I have an ipod and i have my apple id but cannot remember my password
JA: When did you last reset your Apple ID or password?
Customer: months ago..
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: im stuck on activation lock. i type in my Apple Id but stuck with the password, it wont let me go any further
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thats it thanks
Submitted: 3 months ago.
Category: Mac
Customer: replied 3 months ago.
i hope its soon and not a day!!!!! -
Expert:  Justin Johnson replied 3 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 3 months ago.

Have you tried to reset the password *****

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