How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 239
Experience:  Training and Development at Scientifically Speaking
Type Your Mac Question Here...
Justin Johnson is online now
A new question is answered every 9 seconds

My iMac starts; I see the logo and a blank boot-up bar

Customer Question

My iMac starts; I see the logo and a blank boot-up bar underneath. Then it shuts off.
JA: What Operating System (OS) are you running on your iMac?
Customer: It's pretty old, snow leopard?
JA: When did you purchase your iMac? What troubleshooting have you tried?
Customer: It's about 5 years old. I tried zapping the PRAM, starting in Safe Mode, verbose mode. Pretty much what I looked up on internet
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That's it
Submitted: 2 months ago.
Category: Mac
Expert:  Justin Johnson replied 2 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 2 months ago.

When you hold down the option key at startup what do you see?

Related Mac Questions