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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36824
Experience:  IT Engineer for over 15 years
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I think my home button is dying.....old phone. Is it

Customer Question

I think my home button is dying.....old phone. Is it fixable?
JA: How old is the phone?
Customer: I t think it is a 4.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a few weeks. Sometimes it takes 30 pushes for my phone to start. How would I troubleshoot?
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the phone for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me how it then performs.

Let me know the results please

thank you

Customer: replied 3 months ago.
. took many pushes before starting
Expert:  Richard replied 3 months ago.

ok, go to settings, general, reset, reset all settings.

Tell me how it then performs please.

Customer: replied 3 months ago.
No thanks
Expert:  Richard replied 3 months ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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