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Hi there and welcome
Please go to settings, general, reset, reset network settings.
Tell me if you then get data please
Which carrier do you use?
Click on my link below
And follow the settings to set the APN on the phone that it tells you
Let me know the results please
what is the phone number you entered?
Go to settings, Cellular, is Cellular Data turned on?
ok, then it is not the APN or phone but that you have no data services enabled on the account
Call them on 1-***-***-****
Inform them data is on and that the APN is not the issue and to check your account for data services
Yes, and data is on and the APN is correct, but the only step left is to do a full reset of the phone.
This will remove all your data and return it to new, but we cannot avoid this, so backup any data first.
then go to settings, general, reset, erase all content and reset settings
Let this complete and when it has, setup the phone and tell me if it then connects please
Thanks, ***** ***** can only be with Tracfone, I know it is frustrating and you have had contact with them for many days but this is where the issue is.
In effect you have a brand new phone, and it would now work if the phone was at fault.
Call them and tell them everything we did here and they must see this, if not ask to speak to their supervisor as this is where the issue lies.