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Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6367
Experience:  4 years Mac Specialist, Apple Certified.
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My emails are frozen on my IPad. I get the message "no

Customer Question

My emails are frozen on my IPad. I get the message "no message selected", but can't get into the messages. Help please!
JA: What Operating System (OS) are you running on your ipad?
Customer: Sorry, but I don't know.
JA: When did you purchase your ipad? What troubleshooting have you tried?
Customer: I bought this iPad 2 years ago. I haven't tried any trouble shooting.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Nothing I can think of
Submitted: 3 months ago.
Category: Mac
Expert:  Cris replied 3 months ago.

Hi there, I am Cris and will be glad to assist you.

This appears to be a glitch on the software. Press and hold the on/off button and the home button down together at the same time.

Continue to hold both button for up to 30 seconds or until the iPad shuts off and the Apple logo appears. When the logo appears let go of the buttons.

See if now you can access your emails. Let me know the outcome and if you have any further questions.

Please take a moment to rate my service and submit at the top.

Customer: replied 3 months ago.
Where is the on off button?
Expert:  Cris replied 3 months ago.

It is the sleep/wake button. Depending which iPad it is either on the top or side of the iPad.

It turns the screen on and off.

Customer: replied 3 months ago.
Thanks for your help. The iPad works again now. Emails all legible.How do I unsubscribe from Just Answer please?
Expert:  Cris replied 3 months ago.

Great! Glad I could assist you with your issue.

If you do not want subscription with JustAnswer. You can use this link to cancel any membership.

Please take a moment to rate my service and submit at the top so I am credited for assisting you.