My elderly mother entered a security code to access her iPhone 5s
and doesn't remember it now. How can I reset the phone so she can use it?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: IOS 10.2 I think
JA: Have you installed any updates recently?
Customer: not exactly sure. she may have tried to update and enterd the security code.
JA: What troubleshooting have you tried?
Customer: I went to iTunes but after fixing her apple id and pswd, I could not find a way to just do a factory reset. she really doesn't have anything but a few contacts on the phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that I know at this point