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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to update my Macbook air but cannot connect into

Customer Question

I am trying to update my Macbook air but cannot connect into it. It requests my p/w but it does not recognise me although I log in with everything else OK.
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: About 3/4 years and 10.9.5
JA: Have you installed any updates recently?
Customer: Nt for a couple of months.
JA: What troubleshooting have you tried?
Customer: None, how do I do that.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Negative
Submitted: 5 months ago.
Category: Mac
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me the exact message you get when it does not recognize you?

Thank you