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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 310
Experience:  Training and Development at Scientifically Speaking
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Have an I-pad that I have not used for a period of time. It

Customer Question

have an I-pad that I have not used for a period of time. It is asking for a 4 digit pass code and I cannot remember what it is
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: How do I find that?
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: Just 2-3 attempts at passcode and it temporarily locked up. It seems to be clear now.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I guess not?
Submitted: 3 months ago.
Category: Mac
Expert:  Justin Johnson replied 3 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 3 months ago.

You could potentially restore it back to factory. Would you like to do this?

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