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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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After my last software update, I can't get into kindle,

Customer Question

After my last software update, I can't get into kindle, iCloud, etc., I followed instructions and I know my password ***** ***** my email address is***@******.*** but it still isn't working bc you are evidently sending the code to the wrong email address. Thanks, ***** *****!
JA: When did you last reset your username and password?
Customer: 2 weeks or so ago, this has never happened before
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I have tried using the email address mentioned above but it's not working
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thanks, ***** ***** my books on iCloud and kindle
Submitted: 2 months ago.
Category: Mac
Expert:  Jay D replied 2 months ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Expert:  Jay D replied 2 months ago.

Hi are you aware that this is just answer and we are not google?

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