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Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.
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is this a mac wireless keyboard?
okay have you tried replacing the batteries in the keyboard?
Hmmm, i heard something similar recently with another customer, and do you have the magic mouse working with bluetooth?
have you ever used the disk utility tool before?
can i give you instructions to try this to repair any damage to the max OSX and after that try and connect the keyboard, if that doesn't work we will move onto plan B
nope, click on go and then utilities and look for disk utility, open it and click on first aid and then click on the hard drive and click on verify disk / file permissions.
if you click on the desktop on a blank area, and then up on the top menu bar you should see go
alternatively if you want i can connect to you and do all the work for you?
okay so please first do verify and after that repair
okay now try connecting the keyboard and if that doesnt work the next step is a reinstall of the os but you will need to borrow a wired keyboard for that part.
that only way to do the reinstall is via a keyboard, anyhow it doesn't have to be today.
yes there is, create a document on the working max that has the network passphrase typed out, save it onto a memory stick and insert that into that mac. open the documents, select and copy the code. then click to select the wifi network and paste the passphrase and hit okay
if you get a keyboard and then com back to me tomorrow than we can try the reinstall of the operating system. hopefully that will fix the bluetooth issue with the keyboard.
yeah that is correct, just go to www.justanswer.com and click on "my questions" and you will get me there
no problem, bye for now. Jay