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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Unplugged during wont work, 6S...IOS 10??? I8

Customer Question

unplugged during wont work
JA: What's the model and Operating System (OS) of your device?
Customer: 6S...IOS 10???
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: I8 monts ago I have tried to restore thru icloud, but forgot password :-((((
JA: When did you last reset your username and password?
Customer: passworrd about 2 months ago...and it is on my phone in a locked note file :-((((
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Justin Johnson replied 4 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 4 months ago.

Are you there?