How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Thank you! I need the latest version of Apple update; but

Customer Question

Hello and Thank you! I need the latest version of Apple update; but don't have access to my Apple ID now. have been advised it could take days...
JA: When did you last reset your Apple ID or password?
Customer: Attempted 20 minutes ago. Things went awry.
JA: Have you installed any updates recently?
Customer: Yes, the itunes, etc.
JA: What troubleshooting have you tried?
Customer: ???
JA: What confuses you?
Customer: I subscribed to Adobe Acrobat and it calls for version 10.10 or newer. I have 10.9. I cannot get into the App store without my password...forthcoming in a few days.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That's pretty much it.
Submitted: 4 months ago.
Category: Mac
Expert:  Mr.Med replied 4 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 4 months ago.

I'm sorry about the issue. To reset your Apple password, please click on the link below:

https://iforgot.apple.com/ enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Let me know the results

Thank you

Expert:  Mr.Med replied 4 months ago.

Do you still need help ? Has everything worked out please?

Thank you