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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38585
Experience:  IT Engineer for over 15 years
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My apple ID and password do not seem to work anymore. How do

Customer Question

My apple ID and password ***** not seem to work anymore. How do I create a new Apple ID and password. Thanks Mkie
JA: When did you last reset your Apple ID or password?
Customer: I never tried it before. Only today
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: Nothing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Mac
Expert:  Richard replied 5 months ago.

Hi there and welcome

Do you have a device there that is asking you to activate it with an Apple ID and Password? Such as an iPhone?

Please let me know

Customer: replied 5 months ago.
it's the iPAD
Expert:  Richard replied 5 months ago.

Thank you

You need to reset the password ***** it to work

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.