How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My I phone 6s cuts off in the middle of conversations and

Customer Question

my I phone 6s cuts off in the middle of conversations and sometimes I have to use a land line to complete my call,,,very frustrating
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Sprint
JA: Have you installed any updates recently?
Customer: I don't think so..should I
JA: What troubleshooting have you tried?
Customer: I don't know how to troubleshoot anything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Louie replied 4 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, does the described symptom happens even if the battery is fully/newly charged?

...50% charged?

Is the battery the original that came with the phone? ...newly purchased? ...aftermarket?