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Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
No there is no way to recover that (you can try to rocover her Apple ID: https://iforgot.apple.com/password/verify/appleid#!§ion=appleid ) but if the phone won't charge or turn on you can't turn that off anyway. If you bought it from them 3 weeks ago surely they have some kind of warranty?
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