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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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The latest version of Firefox seems to have a problem

Customer Question

The latest version of Firefox seems to have a problem communicating with my online banking site. If I use Safari or Google chrome there is no issue
JA: What kind of computer do you have?
Customer: Mac
JA: Have you installed any updates recently?
Customer: I always update firefox and thunderbird every week. I then update any advices from Apple
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes I have never repeat never had a Firefox issue before
Submitted: 5 months ago.
Category: Mac
Expert:  Jon replied 5 months ago.

Hi my name is***** me to briefly go over your original question so I don't miss any details.

Customer: replied 5 months ago.
Expert:  Jon replied 5 months ago.

To remote connect please do the following on your computer:

  1. Go to:
  2. Wait for the file to download
  3. Open the downloaded file
  4. Double click the team viewer icon to connect
Expert:  Jon replied 5 months ago.

I was going to say that sometimes browsers do this as I use all three you have mentioned as well just for this purpose. However, this does not mean that one is better than the other its just that sometimes they read specific websites differently at times. I was thinking maybe the bank website uses the "https" within the address instead of the regular "http".

Expert:  Jon replied 5 months ago.

Let me know if you need help trying to download the file from the link i sent you so we can connect

Expert:  Jon replied 5 months ago.

Could be that the bank website may not be ready for this version of firefox

Customer: replied 5 months ago.
Thanks I will try your suggestions. I don't need remote fix .
Expert:  Jon replied 5 months ago.

Oh ok no problem.

Expert:  Jon replied 5 months ago.

It has been a several days without a response. You can either respond to the question when you are ready to continue or you can close/opt-out of your question.