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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18135
Experience:  Over 16 years of computer experience, CISCO certified
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Our internet is being target with our Kodi box. It freeze up

Customer Question

Our internet is being target with our Kodi box. It freeze up the data it is target my home. i need to know if Im doing some wrong to the box. one box was erase all the files.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I'm talking about the Kodi box for movies
JA: Have you installed any updates recently?
Customer: Yes but the updates two weeks ago.
JA: What troubleshooting have you tried?
Customer: Erase everything and started all over again, you have two movies paying at the same time. We update the high speed internet about a month ago.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No. I told you everything.
Submitted: 5 months ago.
Category: Mac
Expert:  Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 5 months ago.

Can you please clarify the problem?

Customer: replied 5 months ago.
We have a Kodi box for movies, we had the internet updated and a new router. The Kodi box lost files. It was eraser and updated. It is showing double movies.
Expert:  Pete replied 5 months ago.

Ok, if the Kodi box lost files somehow then they cannot be recovered.

If it is showing double movies then you should try a further reset and update for the box.