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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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No entry sign trying to booted up now holding down the shift

Customer Question

No entry sign trying to booted up now holding down the shift button
JA: What's the model and Operating System (OS) of your device?
Customer: It's a MacBook Pro I don't really know anything else it's an older unit
JA: When did you purchase your MacBook? What troubleshooting have you tried?
Customer: Reconditioned about 2 years ago
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't have any disc or anything with it simply have the computer here
Submitted: 4 months ago.
Category: Mac
Expert:  Kris R replied 4 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 4 months ago.

Can you give me the serial number and a picture of the sign please?