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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I changed my passcode last night and now it won't accept the

Customer Question

I changed my passcode last night and now it won't accept the new one
JA: What's the model and Operating System (OS) of your device?
Customer: It's an IPad 2. Not sure of the OS
JA: When did you purchase your ipad? What troubleshooting have you tried?
Customer: It's at least 5 years old
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Mac
Expert:  GeekGal replied 4 months ago.

Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you.

Unfortunately, if you can't unlock your ipad with the 4 or 6 digit numeric passcode, you will need to reset the device to factory settings.

Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. There are 3 ways that you can erase your device.

  • If you've synced with iTunes, you can use iTunes.
  • If you're signed in to iCloud and Find My iPhone is enabled, you can use iCloud.
  • If you don't use iCloud and you can't sync or connect with iTunes, we'll have to use recovery mode.

Please let me know which method you wish to use and I will provide detailed instructions.