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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 20228
Experience:  5 years as Network Admin, 10+ years of IT support
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I cannot click on a photo and move it ~ it gives an error,

Customer Question

I cannot click on a photo and move it ~ it gives an error
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: OS X el capitan
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: nothing yet
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Also I forgot my password. The only way I can get online is to
Submitted: 5 months ago.
Category: Mac
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

What is the error that you receive when trying to move a photo?

Expert:  Josh replied 4 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.