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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just bought ipad mini 4. Started putting in my info. Would

Customer Question

Just bought ipad mini 4 . Started putting in my info. Would like to start over completely. However, I can't remember my password ***** Osi, I think. How can I return to factory settings?
JA: When did you last reset your username and password?
Customer: Maybe an hour ago
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: General , to settings , complete reset . Read that it might take a day or two
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Just that I want a completely clear ipad to start over . Also if this is not free I'll have to come back Friday.
JA: The Mac Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: Thanx I'll try Friday.
Submitted: 4 months ago.
Category: Mac
Expert:  Mike replied 4 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 4 months ago.

Go to Settings / General / Reset then select Erase All Content & Settings. It will take an hour or 2 not days...

If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question for no extra charge. Thanks!!