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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My books aren't delivering to my ipad...I use the Kindle ap

Customer Question

My books aren't delivering to my ipad...I use the Kindle ap on it. Never had a problem until recently.
JA: What's the make/model of your device? How old is it?
Customer: One sec...
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just recently... Not sure where to look to see what version Ipad I have.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No, that's it.
Submitted: 4 months ago.
Category: Mac
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

After the restart, check to see if the books are delivered now.

Customer: replied 4 months ago.
Yep...already did that.
Expert:  Josh replied 4 months ago.

Have you already been billed for the books? Sometimes the orders do not go thru and you will not be charged on your bank account.