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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Installed software updates overnight. I was asked to enter

Customer Question

Installed software updates overnight. I was asked to enter my account password ***** it did not recognize it. I pressed "forgot password" Then it asked me to enter my password ***** use to unlock the phone. It has been hung up for over 40 minutes.
JA: How old is the phone?
Customer: 1 year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happened now after software update
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Justin Johnson replied 4 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 4 months ago.

The password ***** is asking for is your Apple ID password. The one you use to buy apps.

Customer: replied 4 months ago.
The phone came back to life. I don't need your help after all
Expert:  Justin Johnson replied 4 months ago.

Cheers!