Hi, This morning my Apple iPad wants an apple ID, very unusual, normally I just put my 4 digit in and away I go. My granddaughter originally set it up for me a few years ago and now not quite sure what password ***** used for the icloud
address(I have tried my normal ones). I normaly use my bigpond address. Can you please help?
JA: When did you last reset your Apple ID or password?
Customer: Not sure, I did use it yesterday just going in with my 4 digit entry. Other than that it was quite awhile ago. I don't normally switch it off at all. I did though this morning when I couldn't get in, didn't seem to help.
JA: Have you installed any updates recently?
JA: What troubleshooting have you tried?
Customer: Nothing really, only as I have described. As you can probably gather I am a little bit older than yourself(like late 60's) and not very tech savvy. What do you mean by troubleshooting what do you suggest?
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Do I need a Mac expert when it is an Apple iPad? You can see I don't know much.