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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3058
Experience:  20+ years in the computer/Mac industry
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I was playing spider solitaire on my iPhone it down to go

Customer Question

I was playing spider solitaire on my iPhone laid it down to go the bath room and when i returned it would not and still does not power up
JA: What's the make/model of your device? How old is it?
Customer: iPhone 6 its 2 years old and I'm not sure of the model no.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it just started today
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: it will not reboot
Submitted: 4 months ago.
Category: Mac
Expert:  John T. F. replied 4 months ago.

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Expert:  John T. F. replied 4 months ago.

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top right) and Home button (on the front) simultaneously for about 10 seconds, or until you see an Apple logo.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, plug it straight into a power outlet and try again.

Thanks,

John