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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a apple iPod and the serial no is 8k028ahn9zu and i

Customer Question

I have a apple iPod and the serial no is 8k028ahn9zu and i can't transfer music to my iPod
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: i believe it is OS X 10.3
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: at first it said that I couldn't transfer data because my apple id and pastword was locked out. I got that straighten out yesterday
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Justin Johnson replied 4 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 4 months ago.

You may need restore the iPod. What are your settings in iTunes?