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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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L just bought an iphone and for some reason l cannot send

Customer Question

Hi,
JA: Hi. How can we be of help?
Customer: l just bought an iphone and for some reason l cannot send messages!
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: i am running ios 10.2.1
JA: Have you installed any updates recently?
Customer: No, l have only had the phone 4 days.
JA: What troubleshooting have you tried?
Customer: nothing really, l'm not sure what to do!
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thats it thanks.
Submitted: 5 months ago.
Category: Mac
Expert:  GeekGal replied 5 months ago.

My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. Can you tell me what happens when you try to send a message? Do you see an alert that says "Waiting for activation" or do you see a red exclamation point with an alert saying Not Delivered, or does something else happen? Have you set up your Apple account and signed into it on your phone?