How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ricky Kresslein Your Own Question
Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 312
Experience:  3+ Years in Tech Support
98270431
Type Your Mac Question Here...
Ricky Kresslein is online now
A new question is answered every 9 seconds

I fogot my password to iTunes so I cannot log into my new

Customer Question

I fogot my password ***** iTunes so I cannot log into my new iPad air. I have been trying for several hours to do this.
JA: When did you last reset your username and password?
Customer: I don 't remember.
JA: Have you installed any updates recently?
Customer: No, I've tried but it doesn't work.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I don't think so.
Submitted: 4 months ago.
Category: Mac
Expert:  Ricky Kresslein replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Customer: replied 4 months ago.
Ok
Expert:  Ricky Kresslein replied 4 months ago.

Please visit http://icloud.com and click Forgot Apple ID or password? beneath the login box. It will walk you through your password *****

Expert:  Ricky Kresslein replied 4 months ago.

Please let me know if you are able to recover your password ***** this method.

Expert:  Ricky Kresslein replied 4 months ago.

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top right corner of this page. Thank you, ***** ***** a great day!