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Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11824
Experience:  25+ Years Experience in Computers and Electronics.
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I am using Illustrator CS4. For whatever reason the hand

Customer Question

thanks. I am using Illustrator CS4. For whatever reason the hand tool is the only tool that shows up as I am working. For instance, if I click on the select tool it appears as the select tool icon while I move it over the tool bar but then becomes the hand tool when the icon is over the art board. How can I remedy this?
JA: What kind of computer do you have?
Customer: Mac Pro. OSX El Capitan. This is the first tome this problem has occurred.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the software expert to know before I connect you?
Customer: I am not sure what else you need to know. Thanks.
Submitted: 4 months ago.
Category: Mac
Expert:  Michael Hannigan replied 4 months ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 4 months ago.

The first thing I would suggest doing is resetting the preferences. You can do this by holding Option+Command+Shift